Cabin Maintainer Resources



LOCKBOXES

The majority of PATC cabins utilize an IGLOO lockbox which houses the cabin key on a retractable cable. Renters receive an email with time sensitive unique codes for each stay. The codes get distributed to renters by the headquarters volunteers and cabin coordinator. Maintainers do not need to configure the boxes or the codes. They do however need to keep the batteries fresh and understand how the box functions to help renters in a time of need.

IGLOO INFO YOU SHOULD KNOW: IGK3_Manual.pdf - Google Drive

Batteries

It is the maintainers responsibility to change the batteries every 4-6 months. Please establish open communication about this with your cabin team to keep track of or schedule fresh batteries. Maintainers should have access to or be aware to carry an alternate to the small philips head screwdriver that came with each unit.

-In the event of a battery outage a USB-c charging chord w/ power source will re-power the device so that you can open the box to switch batteries

-The device uses 4 (aaa) Batteries

Master code: check with your district supervisor for your master code. This code can operate as maintainers key or to give contractors access if need be. This code can also operate as a "hidden key" if a renter claims their code does not work, it is also an alternative to get them inside.

Renter Codes

Codes are set from 2:00PM on the check-in day to 2:00PM on the checkout day. This provides a 1-hour grace period on either side of the 3pm check-in and 1:00pm check-out. If they are a day or more late, the code deactivates if not used at least once 24 hours past its set activation time. 

Solving renter access issues

Many times people call and say "hi I'm at XXXXXXXX and the code is not working" 

THESE TWO QUESTIONS SOLVE 98% of THE MYSTERIES: number 2 is not needed when number 1 solves the problem.

1. Is today the first day of your reservation?

(If the answer is yes and it's not 2:00PM yet, simply tell them the codes are time sensitive and to wait until check-in)

(if the answer is no and it has been 24 hours or more since the activation of their code, then the code is deactivated)--In this case you will either need to have them contact the cabin coordinator to reset the code for them (this option is only viable during business hours) or you can give them access through a hidden key or master code.

2. Do you get a beep each time you hit a key on the box? This question helps determine what's wrong with the box

(If the answer is no, we probably have a dead battery)

(If the answer is yes, then the battery is fine and I would be confident in assuming there is something wrong with their code)

We have added the following blurb to the final reservation confirmation email that all renters get. This email is sent 5 days prior to a reservation. This should help ease the problem, but not everyone reads everything (even in big red letters) So you may still get a call from someone locked out because their code was not used in 24 hours of check-in 

Arriving a day or more Late? Key codes on Igloo Lockboxes will DEACTIVATE if not used within 24 hours of your check-in time. You must notify the cabin coordinator so that a new code can be set for your check-in consistent with your arrival.

Current Updates:

Interim protocol on budget approvals: Until the cabin maintenance chair position is filled, the director of facilities (Anstr) will stand in for approval on reimbursements.

Maintainers should seek pre-approval from district managers on large purchases as mentioned in the handbook 

Vacancies:

Supervisors:

-Cabin Maintenance Chair

-Vining DM

-Piedmont DM

Mantainers/Co

-Trout Run

-Meadows

-Janet Kohn

-Sugar Knob

-Corbin