FREQUENTLY ASKED QUESTIONS (FAQs)

GENERAL QUESTIONS

Q:   How can I get in touch with PATC?
A:   Go to Contact Us in the Footer of every page for detail contact info

Q:   Where can I buy PATC Maps and Guidebooks?
A:    You can purchase Maps and Guidebooks at any time from our online store or visit PATC HQ from 11:30am - 1:30pm, Monday - Friday and 6:00pm - 8:00pm, Wednesdays only (starting September 14, 2016).

Q:   Can you help me plan a hiking trip?
A:    We can't plan your trip for you, but we do have resources you might need.   
       • Get maps & guidebooks at our online store for the AT & most other Mid-Atlantic Region trails. 
       • Visit the On The Trails section for further information on hiking and lodging in the area.
       • Call our Information Desk at 703/242-0315,  Mon-Friday, 11:30am - 1:30pm and 6:00pm - 8:00pm, Wednesdays only (starting September 14, 2016).
         The Information Desk volunteers may be able to direct you to other resources. 

CABIN RESERVATIONS

Q: How do I contact the cabins reservation desk?
A: PATC Cabins may be rented online at any time, or by calling or visiting our Headquarters between 11:30am and 1:30pm, Monday through Friday and 6:00pm - 8:00pm, Wednesdays only (starting September 14, 2016). 
    Call 703/242-0315 or visit 118 Park Street SE, Vienna, VA 22180 

Q: How can I see if the cabin I am interested in is available?
A: You can check our Cabin Availability Link to see if a cabin is available.  This page is a updated continuously as reservations are made.

Q: How early can I make a cabin reservation for a specific date?
A: The earliest you can make a standard reservation is 60 days in advance of the first night of your reservation.   Example: if the first night of your stay is May 15, then the earliest you would be able to make a reservation would be March 17.   The only way cabins can be booked outside of the sixty day window is through an Advance Reservation, which requires a 3-night minimum and is charged double the usual cabin rates.

Q: Why do I sometimes see cabins reserved more than sixty days in advance?
A: PATC cabins are sometimes used as a base of operations for trail or cabin work trips and for club special events.  These are kept to a minimum during peak periods of spring & fall.  In addition, PATC Members who have done volunteer work within the past twelve months may reserve any cabin up to 67 days prior to the first night of the reservation desired, once per calendar year.

Advance Reservations can be made more than sixty days in advance.  This requires a 3-night minimum and are charged double the normal nightly rate.

Q: Can non-members rent members-only cabins?
A: No.  However, you can join online before you call to reserve a cabin by clicking on Join.  Or, you have an option to become a member when you make your cabin reservation.  Memberships start at $40.00 per year for individuals, or $45.00 per year for couples (senior discounts available).  Student and Subscription-Only memberships do not come with members-only cabin privileges.

Q: How do I get directions to a cabin?
A: If you rent a cabin, we will send you a key packet about ten days before the first night of your rental.  In addition to your cabin key, this packet will contain directions to the cabin and other information you will need to know for your stay.

Q: When should I call PATC if I have not received my key packet?
A:  If you have not received your key packet four business days before the first day or your stay, please call our cabin coordinator at 703-242-0315, ext. 108.

VOLUNTEERING

Q: Is experience required to participate in a PATC Work Crew?
A: Definitely not.  Our work crews welcome all levels of experience, and we always appreciate "new blood".  Some activities, such as chainsaw work, require a certification but there are always plenty of other tasks where we need your help.  If you have never been on a work trip before, we strongly recommend that you contact the trip leader in advance to get tips on what to bring, how to dress, and to be certain of the trip meeting location.

Q: Where can I report my volunteer hours?
A: Please visit our Volunteer Hour Reporting page for online forms to report your hours.
 
Q: Is the cabins reservation desk looking for volunteers?
A: Yes.  No experience is required - you will get one-on-one training and you won't be asked to work a shift alone until you are comfortable to do so.
The cabins reservation desk is open from 11:30am to 1:30pm Monday-Friday and 6:00pm - 8:00pm, Wednesdays only (starting September 14, 2016), located at 118 Park Street SE in Vienna, VA.  If you are able to help out, please contact our Cabins Desk Coordinator to get on our volunteer list.  You don't need to sign up for a certain number of shifts or a regular time slot - whenever or however often you can help out will be appreciated.
 
Q: Are the Customer Service Representative desks looking for volunteers?
A: Yes.  No experience is required - you will get one-on-one training and you won't be asked to work a shift alone until you are comfortable to do so.
Customer Service Desk volunteers screen incoming calls for the Cabin Reservation Desk, process map and book orders, and answer general club questions by phone or with the walk-in public. The Customer Service Representative desks are open from 11:30am to 1:30pm Monday-Friday and 6:00pm - 8:00pm, Wednesdays only (starting September 14, 2016), at 118 Park Street SE in Vienna, VA.  If you are able to help out, please contact our Customer Service Desk Coordinator  to get on our volunteer list.  You don't need to sign up for a certain number of shifts or a regular time slot - whenever or however often you can help out will be appreciated.